What I do
Solving Problems, Supporting People, and Learning Every Day
My journey into IT Support began with a passion for technology and a genuine interest in helping people solve problems. While my professional background started in software development and UI/UX engineering, I found myself increasingly drawn to the hands on, people focused nature of technical support. Being able to troubleshoot issues, restore productivity, and make technology easier for others has become one of the most rewarding parts of my career.
Today, I work as an IT Support Technician at Scotch College in Perth, where I provide Level 1 technical support to staff and students in a busy educational environment. Every day presents new challenges, from resolving hardware, software, and network issues to assisting users both in person and remotely. Whether it’s setting up new devices, diagnosing technical faults, or helping someone get back to work quickly, I enjoy the problem solving process and the opportunity to make a positive impact.
Beyond day to day support, I have gained experience working with Active Directory, JAMF Pro, Apple School Manager, and Cisco tools to manage devices, user accounts, and asset tracking. I’ve also supported critical school operations, including NAPLAN examinations, where ensuring hundreds of student devices perform reliably under strict time constraints is essential.
One of the strengths I bring to IT Support comes from my previous career in software development. Spending several years building web applications taught me how to think analytically, debug complex issues, and understand systems from both a technical and user perspective. That experience allows me to approach troubleshooting with a structured mindset while always considering the experience of the person on the other side of the problem.
Although I continue to build my technical knowledge every day, I believe that great IT Support is about more than fixing computers. It’s about listening carefully, communicating clearly, staying calm under pressure, and making technology work for people rather than the other way around.
This journey is still just beginning. Technology evolves constantly, and so do I. I am committed to continuously learning new technologies, expanding my technical skills, and growing into more advanced IT Support and Systems Administration roles. Every challenge is another opportunity to learn, improve, and deliver better support than I did the day before.